FAO: Privacy Officer
Imagine Me Stories
23 Griffiths Road
We comply with the principles of data protection law. This says that the personal information we hold about you must be:
We collect and retain information every time you, as a customer or potential customer, interact with us. The information we may collect from these interactions may include, but is not limited to:
The information we collect may include:
We may use the information we collect about you in the following ways:
If you have elected to unsubscribe from marketing communications, we will keep a record of this and ensure that we include your email address on suppression lists to ensure that we do not contact you with marketing communications.
We are committed to protecting the privacy and security of your personal information. We will only share it with third parties in accordance with this Policy, or as otherwise required by law.
We may share your personal information with the following categories of companies as an essential part of being able to provide our services to you:
We may provide third parties with aggregated but anonymised information and analytics about our customers. We will not provide such third parties with any information that could be used to identify you.
Our use of email or other electronic marketing
If you have said you’d like us to, we will send you marketing messages via email to keep you informed about what we’re up to and about our products or services.
You can opt out of receiving future communications at any time. You can do this by:
When opting out that you may continue to receive some information from us where this is already in the communication pipeline, typically for up to 48 hours after the date and time you update your account.
Please note that stopping marketing messages will not stop service communications such as order updates.
Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of that website. We use the following cookies when you visit our site:
By using our site, you are agreeing to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.
Most web browsers automatically accept cookies but, if you prefer, you can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.
You can earn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser.
Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.
We will retain your information for as long as you have your account, or as long as it is needed to be able to provide our services to you. In the case of any contact you may have with our Customer Service team, your details will only be retained for as long as is necessary to provide support-related reporting and trend analysis.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or to enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
If you would like to delete or update your personal data record, please email firstname.lastname@example.org
The Website may contain links to external websites. We assume no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.
We may update this Policy at any time for any reason. If we do so, we will post the updated Policy on the Website and indicate its effective date or the date it was posted. We encourage you to review the changes carefully. Your continued use of the Service will mean you agree to those changes.
Resources & Further Information