Privacy and Cookie Policy

Imagine Me Stories (“We “or “Us”) are committed to protecting and respecting your personal data and privacy. This Privacy Policy (the “Policy”) describes how we collect and use the personal information of our customers and prospective customers in accordance with the General Data Protection Regulation (GDPR) and other relevant legislation. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

By using this website (the “Website”) or by providing us with your personal information, you consent to the collection and use of any information you provide in accordance with this privacy policy.

Who we are and how to contact us

For the purpose of the General Data Protection Regulations (GDPR), the data controller is Imagine Me Stories. If you want to request more information about our privacy policy or information regarding data protection you should contact us using the details provided below:

FAO: Privacy Officer
Imagine Me Stories
23 Griffiths Road 

Purfleet, Essex.

RM19 1AR


Data protection principles

We comply with the principles of data protection law. This says that the personal information we hold about you must be:

  • Used lawfully, fairly and in a transparent way
  • Collected only for valid purposes that we have clearly explained to      you and not used in any way that is incompatible with those purposes
  • Relevant to the purposes we have told you about and limited only to      those purposes
  • Accurate and kept up to date
  • Kept only as long as necessary for the purposes we have told you      about
  • Kept securely

Information we may collect about you

We collect and retain information every time you, as a customer or potential customer, interact with us. The information we may collect from these interactions may include, but is not limited to:

  1. Information you give to us:
    • By filling in forms on our Website
    • By corresponding with us by phone, email, in person or otherwise
    • By subscribing to our service
    • By placing orders on our site
    • By entering competitions, promotions or surveys
    • By responding to one of our mailings
    • By filling in forms at events we attend
    • When you participate in social media functions
  2. Information transmitted by your computer when you use the Website
  3. Information we receive from other sources:
    • If you consent to hear from us on other sites
    • If you subscribe to our service via another site

The information we collect may include:

  • Contact and profile information, including      your name, username or similar identifier,email address, billing postcode      and telephone number. 
  • Transaction information, including      details about payments to and from you and other details of products and      services you have purchased from us.
  • Financial information, including      your card number, expiry date and CVC is collected and processed by our      third party payment processor. We retain limited credit card information      for our records (e.g. the last four digits for validation purposes) but we      do not store or retain complete credit card information.
  • Preferences and feedback, including      preferences in receiving marketing from us, ratings you provide in      relation to products that are available on the Website, survey responses      and feedback requests.
  • Technical Data includes internet protocol (IP)      address, your login data, browser type and version, time zone setting and      location, browser plug-in types and versions, operating system and      platform and other technology on the devices you use to access this      Website.
  • Usage Data includes information about how you use the Website,      the pages you visit, for how long and the actions you perform, page      response times, your browser cookies.
  • Any other content or      information you choose to provide or through engagement with our Social      Media channels, including photos you may upload, comments and shares.

How we use the information

We may use the information we collect about you in the following ways:

  • To ensure that content from the Website is presented in the most      effective manner for you and for your devices
  • To provide you with information that you request from us
  • To provide, operate and maintain our services, including, for      instance (without limitation) to administer your account and provide you      with order and billing information
  • To inform you about your scheduled delivery and ask you for feedback      on your recent deliveries
  • To notify you about changes to our products, services and/or the      Website
  • Communicate with you and investigate any complaints
  • Provide you with personalised offers, rewards, competitions,      marketing materials and other promotional materials, both online (via      email and through advertisements) and through other marketing channels,      such as third party social networks, like Facebook and Instagram
  • Perform market research, data analytics and data appends. To      accomplish some of these tasks, we may enhance or append other data      collected from or about you to the Information we possess
  • Ensure that as an existing customer you are not included in proposed      marketing campaigns aimed at attracting new customers
  • Verify whether you have had a previous account or services with us      to prevent fraudulent take-up of our offers

If you have elected to unsubscribe from marketing communications, we will keep a record of this and ensure that we include your email address on suppression lists to ensure that we do not contact you with marketing communications. 

Sharing your information

We are committed to protecting the privacy and security of your personal information. We will only share it with third parties in accordance with this Policy, or as otherwise required by law.

We may share your personal information with the following categories of companies as an essential part of being able to provide our services to you:

  • Companies that provide services to supply your purchases to you,      such as payment service providers, order packers and delivery companies
  • Professional service providers, such as marketing agencies,      advertising partners and website hosts who help us run our business
  • Companies approved by you, such as any social media sites you’ve      chosen to link to your Imagine Me Stories account or payment service      providers you’ve opted to use such as PayPal.
  • Companies in relation to any promotions that we run jointly with a      third party. In those circumstances we may transfer personal data to the      named third parties. It will be clear at the point of collection if the      data will be shared with the third party/ies (where it is Us that is      collecting the personal data) and whose privacy policy will apply.

We may provide third parties with aggregated but anonymised information and analytics about our customers. We will not provide such third parties with any information that could be used to identify you.

Our use of email or other electronic marketing

If you have said you’d like us to, we will send you marketing messages via email to keep you informed about what we’re up to and about our products or services.

You can opt out of receiving future communications at any time. You can do this by:

  • Clicking on the ‘unsubscribe’ link included in all Imagine Me      Stories marketing emails or
  • Contacting the Imagine Me Stories team who will update your      preferences for you.

When opting out that you may continue to receive some information from us where this is already in the communication pipeline, typically for up to 48 hours after the date and time you update your account.

Please note that stopping marketing messages will not stop service communications such as order updates.

Our use of cookies

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of that website. We use the following cookies when you visit our site: 

  • Essential website cookies. These are      cookies that are required for the operation of our Website. They include,      for example, cookies that enable you to log into secure areas of the site      and use a shopping cart.
  • Functionality cookies. These      cookies are used to enhance the functionality of our Website but are      non-essential to their use. However, without these cookies, certain      functionality may become unavailable.
  • Website analytics and performance cookies. These cookies allow us to measure and analyse how our customers use      the site, to improve both its functionality and your shopping experience.      These include cookies placed by Google Analytics, a web analysis service      provided by Google Inc, which we use to monitor how visitors use our Website,      to compile usage reports and to help us improve the Website. Please see      Google’s privacy policy here for further      information on the data Google collects and how it is processed.
  • Social media cookies. These      cookies allow users to interact more easily with social media, such as      Facebook and Instagram. We do not control social media cookies and they do      not allow us to gain access to your social media accounts. Please refer to      the relevant social media platform’s privacy policies for information      about their cookies.

By using our site, you are agreeing to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. 

Most web browsers automatically accept cookies but, if you prefer, you can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

You can earn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of browser.

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.

Keeping your information

We will retain your information for as long as you have your account, or as long as it is needed to be able to provide our services to you. In the case of any contact you may have with our Customer Service team, your details will only be retained for as long as is necessary to provide support-related reporting and trend analysis.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or to enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

If you would like to delete or update your personal data record, please email 

External Links

The Website may contain links to external websites. We assume no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.

About this policy

We may update this Policy at any time for any reason. If we do so, we will post the updated Policy on the Website and indicate its effective date or the date it was posted. We encourage you to review the changes carefully. Your continued use of the Service will mean you agree to those changes.

Resources & Further Information